The Tenant’s Role in Integrated Pest Management (English)


[introductory music]>>NARRATOR: The building where you live is controlling
pests with “Integrated Pest Management” — or “IPM”. IPM is a common-sense approach to pest control
that focuses on preventive measures — getting at the root of the problem,
before it gets serious.>>CARLA: Hey, good morning, Joe. How’s it
going?>>NARRATOR: It’s a system that works, and
the staff and pest control company are ready to work with you so that there are no cockroaches,
mice, rats, or bed bugs in your home. Carla Williams is part of the resident services
staff. She’s visiting Teresa, who just moved in. [door knocks]>>TERESA: Carla, hi! Good to see you.>>CARLA: Hi, how are you? Good to see you.
Feeling settled in yet?>>TERESA: It’s coming along slowly.>>CARLA: Good, good. Thank you for agreeing
to meet me. I know that you’ve got a lot of things to do before you go to work.>>TERESA: Yeah, I figured the sooner we get
this done, then I’ll know what I’ll need to do when I’m all moved in.>>CARLA: Absolutely. Alright. Do you still
have the pest information and the IPM kit I gave you?>>TERESA: Oh yeah, it’s right here. My son
and I were looking at it and we didn’t realize there were that many different types of cockroaches!>>CARLA: Yeah, I was surprised the first
time I learned that too. But a key part of IPM is knowing the pests that you’re trying
to control. It’s a “know your enemy” type of strategy. It looks like your son is going
to be really good at IPM.>>TERESA: Yeah, he’s pretty talented.>>CARLA: Great, okay! In order to keep cockroaches
and other pests out, we’re going to have to do a few things around here. So do you want
to get started in the kitchen?>>TERESA: Sure!>>CARLA: Perfect.>>CARLA: Okay, this looks like a place that pests
would love. But this can be fixed easily enough.>>TERESA: You mean because it’s messy?>>CARLA: Right. If pests can get into your
home, and there’s food and there’s water, they’re going to set up shop.>>TERESA: I’m just hoping we don’t have to
use smelly sprays to kill them.>>CARLA: No. As long as you do what we talk
about here today, and you keep the apartment clean and clutter-free, there shouldn’t be
any need for pesticides. And if you do see a pest, we can always use
the lowest dose possible. No smelly sprays.>>TERESA: Okay.>>CARLA: Okay? Great. So let’s start down
here. You should get into the habit of looking at things really closely, with a watchful
eye. And if you see anything that needs to be fixed, you need to let me or Joe know as
soon as possible.>>TERESA: Okay.>>CARLA: And actually, do you see these pipes
here? You have a slow leak, right there. It’s dripping down on that wood. That wood’s getting
wet. We must have missed this on your check-in. It’s going to rot the wood. And if you had cockroaches,
that would be like a water fountain for them!>>TERESA: Really? Just that small amount
of water would bring bugs?>>CARLA: Oh, yeah. It doesn’t take much at
all. I’m going to put in the work order, and we’ll get on it. We’ll get it fixed, okay?>>TERESA: I really do try to keep up with
the dishes, but sometimes it’s just easier, since I work nights, for me to just leave
them till the morning.>>CARLA: Well, when do you think that pests
come out?>>TERESA: I do remember at my old place that
I would see them when I came home at night and turned the lights on.>>CARLA: Exactly! They like to come out when
it’s quiet, dark, and no one is around. So you need to make sure there’s nothing for
the cockroaches and mice to eat or drink at night.>>TERESA: Okay.>>CARLA: Maybe your husband can do the dishes
before he goes to bed.>>TERESA: Bobby, do the dishes? I don’t think
so… [laughs]>>CARLA: I know that can be difficult, but
between your husband and your son, I think they can handle a dish or two.>>TERESA: We’ll see.>>CARLA: Alright. And this trash? You need
to have a cover for it. And if you can’t get the cover on, you just take it out at night.>>TERESA: Okay.>>CARLA: Alright? Great.>>CARLA: So, what’s the extra bed for?>>TERESA: I’m not sure. My husband brought
it in from the curb. He actually finds a lot of great stuff out there.>>CARLA: Well, have you ever heard of bed
bugs?>>TERESA: You mean like, “don’t let the bed
bugs bite”?>>CARLA: Yeah, except they’re a nightmare.
And anyone can get bed bugs. It doesn’t matter how clean or dirty your home is. They hitchhike
into your apartment on used furniture and bedding that’s come in from someplace else.
And once they’re in, they’ll suck your blood at night while you’re asleep.>>TERESA: That is awful! He’s not going to be
bringing anything else into this apartment again.>>CARLA: Good, good. Why don’t we wrap this
up, just in case it has bed bugs, and we’ll have Joe take it out, and he can chop it up
to make sure no one brings it home.>>TERESA: Okay, and is there anything else
I can do?>>CARLA: Yeah, you can wash your bedding
once a week, if possible, and just keep an eye out for the little critters. If you see
them, let us know, and we’ll work on it together.>>TERESA: Okay.>>CARLA: Great.>>TERESA: Some of this stuff I still need to
unpack. But I just might get rid of some of it.>>CARLA: Pests love clutter! And any little
nooks and crannies they have to hide in, the more likely they are to stick around.>>TERESA: Really? I would have never imagined
they would want to be in the closet. There’s no food in there.>>CARLA: Well, cockroaches would just eat
the glue off those boxes, and mice would use this stuff to make a nest.>>TERESA: Wow!>>CARLA: So, something to think about.>>TERESA: As a resident here, am I responsible
for fixing things like cracks in a shower? Or damage from a leaky toilet?>>CARLA: No, not at all. But you are responsible
for letting me or Joe know about it. You fill out a maintenance request — if you see anything
that looks like it needs to be repaired, or any signs of pests, and things like that — so
we can get on it right away.>>TERESA: A “maintenance request”? You mean
like a work order?>>CARLA: Exactly. And there are other things
that you can do to help with moisture problems. You can run the fan when you’re taking a shower,
and mop up any puddles and water after a shower. And it looks like you’re doing a really good
job of that here.>>TERESA: Good. Thanks!>>CARLA: Okay, great!>>NARRATOR: There are many ways pests can
affect you or the people you live with. It can be expensive and stressful to deal with
cockroaches, mice, rats, or bed bugs. They can ruin your food, clothes, furniture, or other
personal items. And they can cause damage in walls. Droppings from cockroaches and mice
can cause allergic reactions and breathing problems like asthma. Pests make people sick!
That’s why it’s so important to maintain your apartment and keep pests from coming inside. Just like other living things, pests need
food, water, and a place to hide. We’ll work together to take these things
away from pests. Also, pests have to get in to get to food,
water, and shelter. Cutting off their entry points will be important. The best way of
dealing with pest problems is to think like a pest! “If I were a cockroach here, what
would I eat? If I were a bed bug, where would I hide? If I were a mouse, how would I get
in?” Think about what the pest wants, then take those things away. Reducing the food
available for pests to snack on is a good place to start. Make sure you wash your dishes
and cookware regularly, and avoid leaving any dirty dishes in the sink, especially overnight.
Always keep countertops and tables clean. Make sure crumbs and spills get wiped up.
Always keep a lid on your garbage can and take out your trash often. Keep dry food in sealed bags and containers, so that
pests can’t get to your food. If you find that pests
are still eating through these barriers, you should consider placing items in your refrigerator
until the pest problem is solved. If you own any pets, pick up their food and water
overnight, then put it back in the morning. If your dog relieves himself outside, clean up after him;
rats will eat animal waste. Pests need water to survive. Keep everything dry.>>TERESA: Oh, don’t worry. You’ll get your
water tomorrow. Bugs can get in there too, you know. I’ll put it back out tomorrow.>>NARRATOR: Make sure that there are no puddles,
especially in the bathroom and kitchen. Keep everything wiped down and dry, and empty drip
pans regularly. Sweep the floors before you mop. Focus on the corners where crumbs and
dirt might build up. Don’t use cleaning products that smell too strongly
because they may make low-risk pesticides not work. Being clean and careful is more important
than using strong cleaners. Next, be sure pests have no places to hide. Don’t leave clutter around. Keep your home
neat and tidy. Vacuum floors regularly, about once a week. Don’t forget corners and
under furniture. It’s important to find out where pests are getting in your home, and
stop them. Go through your entire apartment with a flashlight, and look for holes and
cracks that insects or rodents could use to get in or out. If a pencil can fit in a hole,
a mouse can get through. Check the gap under your door, around pipes that enter your home,
in cabinets, and behind kitchen appliances. If you see a hole or crack, fix it or plug
it up if you can, and then call maintenance so they can make a more permanent fix. Bed bugs haven’t been a problem for years,
but they are making a comeback, partially because people don’t know how to
prevent them and don’t know to inspect their beds. All a bed bug needs to survive is blood. You are their food! When they’re not feeding, they hide —
wedging themselves into cracks and crevices. You can spot bed bugs if you know where to
look. The less clutter you have, the easier it is to find them. Check around your bed
every week when you wash your bedding. If you spot any bed bugs, tell your property
manager immediately. Don’t try to get rid of them on your own. To prevent bed bugs in
your home, don’t bring in used mattresses or pieces of furniture unless you’re absolutely
sure they’re pest-free. If you’re away from home, check the bed where you’re staying and
keep your luggage away from where you sleep. It’s important that you can recognize the
kinds of pests that are in your home and the messes they make. Know the size, appearance,
and signs of cockroaches, mice, rats, and bed bugs. What you do to manage them will
also get rid of ants and other pests. Keep a detailed record of what you see and where
you see it in your home. Call maintenance and leave a note for the pest control company
so someone can take a look. If all residents are reporting pest problems, we can find out
where the pests are the worst and do something about it. You don’t have to live with pests!>>TERESA: Carla, hey!>>CARLA: Hi, hey!>>TERESA: I just wanted to let you know,
I was pretty thorough about getting my place cleaned, and I think I did a pretty good job.
Actually, I got rid of a lot of stuff that I didn’t need and… I don’t know — it’s really
nice being clutter-free!>>CARLA: Good, that’s great! The cleaner
your place is, the healthier it’ll be for you and your family. And you won’t be inviting
those pests in.>>TERESA: Yeah. And Joe came over the other
day and took care of that leaky sink.>>CARLA: Oh sure, the leak. I know… That’ll
be great. It will make it much easier for the PMP, when he comes.>>TERESA: The PMP?>>CARLA: Sorry. It’s the Pest Management
Professional.>>TERESA: Okay, you mean like an exterminator?>>CARLA: Yeah, that’s what they used to call
them. But they do a lot more than exterminate now. They look for pests, and they report
any repairs that need to be done, like you and I did the other day. They’re also trained
to use the pesticides in the least risky ways. So you don’t — and you shouldn’t — use your
own pesticides. They’re also pest experts. So if you or Bobby have any questions about
any pests, you can ask him.>>TERESA: Okay, because at my last place,
I didn’t let the exterminator in because he made my place smell like chemicals.>>CARLA: That shouldn’t happen here. You’ll
know exactly when the PMP is coming, what he’s planning to do, and if you have a question
about any product that he’s using, you can just ask him. The only time we use smelly
sprays or anything like that is when we’re trying to get rid of bed bugs. And I think
we prevented that.>>TERESA: Yeah, we did.>>CARLA: It’s really important that you let
the PMP in. He’s a key player on our team.>>TERESA: I can do that.>>CARLA: Okay, great!>>TERESA: Okay, thanks. Take care!>>NARRATOR: You’ll see bait stations used.
The pesticide is inside the bait station to reduce the risk of you and your pets coming
in contact with it. They work great as long as you don’t smoke, use any pesticide sprays,
or smelly cleaning products around them. You’ll also see sticky traps. These tell us where
the pests are spending their time. They don’t have any pesticide; the pests just stick to
the glue. Don’t move them; they’re placed in certain locations for a reason. If you
see one with cockroaches on it, call maintenance. It’s extremely important to work closely with
your property manager, PMP, and other building staff so they can do their jobs efficiently
and get you the help you need. Everyone who lives and works in this building has a role
in pest management. Do your job by maintaining your apartment so that
you’re not giving pests food, water, or shelter. Call in problems, so others can do their jobs,
and don’t use your own pesticides. Sprays and bug bombs should not be used by residents at all.
Leave pesticides to the professionals. Follow instructions from staff or the PMP. You’ll need to prepare
your home for their visits. If they have left sticky traps or bait stations they’ll have
to come back to check on them. If you have any questions, ask the housing authority staff,
the PMP, or other residents who have had success managing pests.>>TERESA: Carla, hey, welcome!>>CARLA: Hello, how are you?>>TERESA: Very well, how are you?>>CARLA: I’m good. Wow, this place looks
great! Good job! I am so happy you took all this to heart. This is going to make a huge
difference for you and your neighbors.>>TERESA: Yeah, it took a little work at
first, but now I’ve just made cleaning a part of my nightly routine. And, you know, I haven’t
seen a cockroach yet!>>CARLA: See? This is a big change for some
people, but it works! And it makes your building a healthier place.>>TERESA: That’s true. Actually, my dad visited
last week, and his allergies didn’t bother him at all. In the place we used to live,
he couldn’t stay for more than a few hours.>>CARLA: Wow, see? You’ve made your home
attractive to people, but not to pests. This is great. You should tell your neighbors.
Or better yet, help them out.>>TERESA: That’s a great idea. I can send
Miles over, and he can help Mrs. Jacobs. She can’t even reach her top cupboards, so who
knows what’s up there?>>CARLA: That’s true, but you did a great
job…>>NARRATOR: You are now part of this building’s
Integrated Pest Management Team. Residents like you keep food, water, and shelter away
from pests, call in maintenance requests, and let the Pest Management Professionals
do their job. Integrated Pest Management gets rid of pests, and makes this building a healthier
place. [closing music]>>RESIDENT 1: I have a grandson that has
asthma, so I know that rodents and roaches are very bad for people with asthma. It causes
a lot of problems, so it’s very important that you clean up the roach droppings. Sweep
’em up, flush ’em down the toilet. Because the egg has 40 babies in that egg! And that
egg is alive. Even though the roach is dead, the egg is alive.>>RESIDENT 2: Even though the exterminator
comes, makes the visits, if you have trouble in between the visits, you have the right
to pick up your phone, call you manager, or call in a work order.>>RESIDENT 1: The main thing is to clean.
When they have nothing to eat, you’ll notice the difference. They’ll go somewhere else.>>RESIDENT 2: The first thing they do is
maintaining your apartment so that they don’t have any places where insects can hide. They
like to keep the hallways clean. They will keep the grounds clean. They will keep around
the dumpster, which is very important: keep the rubbish and everything contained.>>RESIDENT 1: We had a unit, to let you know,
that had roaches. Severe roaches! We thought they had a bed in there, somewhere. We couldn’t
get rid of them. We went to that apartment for six weeks. Today, we’re told, she doesn’t
have one.

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